An In-Depth Guide to Appliance Parts Pros Reviews
When it comes to finding reliable parts for your home appliances, navigating through customer reviews can be a daunting task. Appliance Parts Pros, a popular online retailer of appliance parts, has garnered a mix of reviews across various platforms such as Trustpilot, Sitejabber, and other review sites. This guide aims to provide a comprehensive look at the customer experiences associated with Appliance Parts Pros, highlighting both the positives and negatives to help you make an informed decision.
Comparison of Appliance Parts Pros Reviews
| Review Platform | Overall Rating | Key Highlights | Customer Concerns |
|---|---|---|---|
| Trustpilot | 4.7 | Great products, helpful diagrams, quick delivery | High shipping costs, issues with returns |
| Sitejabber | 3.1 | Good customer service, fast delivery | Order verification issues, difficulties in returns |
| Scam Detector | – | – | – |
| ResellerRatings | – | – | – |
| ComplaintsBoard | 3.8 | Vast selection, quick shipping | Issues with part return policies |
| Bizrate Surveys | 9.5 | High customer satisfaction | – |
Customer Experiences
Positive Feedback
Many customers praise Appliance Parts Pros for its extensive selection of appliance parts and the ease of finding specific items. Users appreciate the detailed diagrams and instructional videos that guide them through repairs. One customer noted, “It’s nice when the website directs you to just the part you need and has a DIY video that makes it easy.” The quick shipping times have also garnered positive remarks, with several users receiving their parts promptly even during challenging times like the COVID-19 pandemic.
Negative Feedback
Conversely, there are significant criticisms regarding the company’s return policies and customer service. A common complaint is about the shipping costs, which many customers feel are excessive. One reviewer lamented, “It would just be great if either the shipping costs were more reasonable or if they were bundled with what you’re buying.” Another major concern involves the difficulty of returning parts, with customers feeling trapped after purchasing items that don’t work for their repairs. “They just want you to order parts and try them because they know you can’t return them,” one dissatisfied customer expressed.
Customer Service Issues
Several reviews mention frustrating experiences with customer service, particularly regarding order verification processes that require customers to repeat their order details over the phone. This has led some to feel uncomfortable and suspicious about the company’s practices. A reviewer stated, “It’s not worth the hassle to buy from Appliance Parts Pro. They don’t want to make a sale without harassing a customer.”
Technical Features Comparison of Appliance Parts Pros
| Feature | Description |
|---|---|
| Product Range | Extensive selection of OEM appliance parts |
| Shipping Options | Various shipping methods, including expedited options |
| Customer Support | Available via phone, email, and live chat |
| Return Policy | Parts must be in new, resalable condition; restrictions on returns for electrical parts |
| DIY Resources | Detailed diagrams and instructional videos available |
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Conclusion
Appliance Parts Pros presents a mixed bag of customer experiences. While many users appreciate the vast selection of parts and helpful DIY resources, challenges with shipping costs, return policies, and customer service can overshadow these positives. Before making a purchase, it’s essential to weigh these factors and consider how they align with your needs for appliance repair.
FAQ
What is Appliance Parts Pros?
Appliance Parts Pros is an online retailer specializing in OEM appliance parts for a wide range of home appliances. They offer a vast selection of parts along with DIY resources to assist customers in repairing their appliances.
How do customers rate Appliance Parts Pros?
Ratings vary across platforms, with Trustpilot showing a high score of 4.7, while Sitejabber has a lower score of 3.1, indicating mixed customer satisfaction.
What are common praises for Appliance Parts Pros?
Customers commonly praise the website’s extensive selection, detailed diagrams, quick shipping, and helpful instructional resources for DIY repairs.
What concerns do customers have about Appliance Parts Pros?
Common concerns include high shipping costs, difficulties with returns, and issues with the order verification process, which some customers find frustrating.
Can I return parts I purchased?
Yes, parts can be returned, but they must be in new and resalable condition. There are specific restrictions for electrical and gas parts, which must not have been installed.
Is customer service responsive at Appliance Parts Pros?
Customer service experiences vary; while some users report satisfactory interactions, others have faced challenges, particularly with order verification processes.
Do they provide installation instructions?
Yes, Appliance Parts Pros offers detailed diagrams and video tutorials to help customers with the installation of parts.
Are shipping costs high?
Many customers have expressed concerns about shipping costs, indicating that they may be higher than expected, which can impact the overall purchase experience.
How quickly do they ship orders?
Shipping times are generally reported to be quick, with many customers receiving their parts promptly even during high-demand periods.
Is Appliance Parts Pros a trustworthy site?
While many customers have had positive experiences, issues raised in reviews suggest that potential buyers should carefully consider the return policy and shipping costs before purchasing.